Refunds & Returns Policy
Returns Policy
Lechon Seasoning (Wiley Spice Co. LLC)
8746 N Berkshire Lane,
Eagle Mountain, Utah 84005
Email: hello@lechonseasoning.com
Return Conditions:
- Unopened Items: We accept returns of unopened items within 30 days of delivery. Ensure the items are in their original packaging.
- Opened Items: Due to safety and hygiene standards, opened food items cannot be returned or refunded.
- Return Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.
- Restocking Fee: A 10% restocking fee will be applied to all returns, which will be deducted from your refund.
Exceptions / Non-returnable Items:
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please get in touch if you have questions about your specific item.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Need Help?
For more information about our return and refund process, or if you have any questions, please contact us at hello@lechonseasoning.com.
